The Access Bookings group of companies is closely monitoring the coronavirus (COVID-19) outbreak and the impact on business travellers. We will continue to keep clients fully informed as the situation progresses.
Our experienced staff are proactively checking upcoming trips and are busy making arrangements and updating any travellers affected.
Any clients concerned about their upcoming trips, looking to cancel or rebook should contact us as soon as possible.
Access has provisioned a dedicated team for those affected by the outbreak, in order for them to receive immediate assistance. We are providing real-time updates and reporting to travel managers and procurement teams, ensuring complete transparency of the end to end process.
In situations where travellers may be at risk from a natural disaster, airline catastrophes or infectious diseases, Access Bookings always endeavours to help support our clients, whilst minimising the risk to individual travellers.
As part of our continuity framework, our team are monitoring and planning for any possible impact the coronavirus outbreak could have in the future. This includes:
- Monitoring of daily advice from the WHO and Government.
- Monitoring of reported cases and infection rates
- Reducing any non-essential international travel
- Internal communications to provide our colleagues with advice where necessary
Keep an eye out for the latest travel updates and country restrictions here.
Crisis Management
Having a proven track record with comparable travel catastrophes such as the 2016 Brussels bombings, the 2017 eruption of Mount Agung – Bali and the 2010 ash eruptions of Eyjafjallajökull – Iceland, our dedicated 24-hour team are ready to respond and help within seconds.
Duty of care and continuity of service (no matter what happens), is at the heart of the team at Access. That’s why when we’re alerted to an emergency, travellers worldwide are immediately tracked, and travel managers are provided with real-time updates.
During the Brussels Bombings of March 2016, Access was responsible for the execution of a travel crisis management plan and immediately deployed a team who were dedicated to sourcing accommodation and travel for clients requiring deployment to Brussels to cover the story. Access went from having no guests booked within Brussels, to having 134 rooms by the end of the day. Access is adept at handling bookings for clients who make multiple amendments and changes at a moments notice, including bookings out of “usual working hours”.
During the 2017 eruption of Mount Agung – Bali, Access immediately responded again by executing a crisis management plan. This included identifying and contacting affected travellers, providing detailed traveller tracking to organisations and ensuring increased staffing levels. Not only did Access need to help travellers leave the island, but we also needed to aid news crews wanting to get onto the island. Due to the productions that we had in the area, our team experienced a 50% increase in call volumes between 1am and 3am on the 26th November. The level of support and service provided to clients was unparalleled, with competitors unable to provide the breadth of service we provided.
With a team size of over 200, 25+ languages spoken in-house, 24-7 opening hours and regional offices across the globe, Access is ready to help no matter what the disaster is.
So whether you need help getting home, or getting to the centre of the action, get in touch now on 01543 272 575 or drop us an email for more information at contactus@accessbookings.com
